Douglas National Bank staff members carry a card which states our commitment to service quality. In summary, the card states that: It is the responsibility of each employee to create a positive work environment with emphasis on teamwork and efficiency in meeting customer's needs. We will think and act with a sense of urgency so that our customers will feel that we've truly done the best job possible. Whoever hears or receives a complaint will own it and see that it gets resolved. We will always speak positively about our bank and our team members. All of our actions will be guided by honesty, integrity, fairness and respect for every individual. We will be professional in our actions, our attitude and our appearance at all times. We will always provide a friendly , relaxed and welcoming atmosphere for our customers to enjoy. Our goal is to have our customers to remember our pleasant smiles, our friendly handshakes and our sincere desire to please.